Appointment Privacy Policies

Connected Minds Wellness

Privacy Policy (Advanced & Highly Detailed Version)

Effective Date: 10 April 2026

1. Introduction

Connected Minds Wellness ("we", "our", "us") is committed to protecting your privacy, confidentiality, and data security, especially given the sensitive nature of mental health information.

This Privacy Policy explains in detail how we collect, process, store, share, and protect your personal and sensitive data when you use our platform.

2. Scope & Applicability

This Policy applies to:

  • Website users
  • Mobile app users
  • Therapy clients
  • Webinar/workshop participants
  • Corporate program participants

3. Categories of Data Collected


3.1 Personal Identification Data

  • Full name, age, gender
  • Email address, phone number
  • Location (city/country), IP-based location

3.2 Sensitive Personal Data (Health Data)

  • Mental health history and disclosures
  • Therapy notes (maintained by professionals)
  • Emotional, behavioural, and psychological inputs
  • Assessment scores and reports

3.3 Account & Profile Data

  • Username, password (encrypted)
  • Preferences and settings

3.4 Communication Data

  • Chat messages, emails, feedback
  • Support queries and responses

3.5 Technical & Device Data

  • IP address, device ID
  • Browser type, OS
  • Session logs, crash reports

3.6 Usage & Behavioural Data

  • Pages visited
  • Features used
  • Time spent on platform

4. Purpose of Data Processing


4.1 Service Delivery

  • Matching users with appropriate professionals
  • Conducting therapy sessions and consultations

4.2 Personalization

  • Tailoring content, tools, and recommendations

4.3 Communication

  • Appointment reminders
  • Service updates
  • Customer support

4.4 Analytics & Improvement

  • Understanding user behaviour
  • Improving platform features

4.5 Safety & Compliance

  • Preventing misuse, fraud, or abuse
  • Legal compliance and risk mitigation

5. Legal Basis for Processing

  • User Consent (primary basis, especially for sensitive data)
  • Contractual necessity (service delivery)
  • Legal obligations
  • Legitimate interests (platform improvement)

6. Sensitive Data Handling (Mental Health Data)

We treat mental health data as highly sensitive and:

  • Restrict access to authorized professionals only
  • Use encryption and secure storage
  • Avoid sharing without explicit consent except in legally required situations

7. Data Sharing & Disclosure


7.1 With Professionals

  • To enable therapy, consultations, and care

7.2 With Service Providers

  • Payment gateways
  • Cloud hosting providers
  • Analytics tools

7.3 With Legal Authorities

  • When required by law
  • To prevent harm, fraud, or illegal activity

7.4 Business Transfers

  • In case of merger, acquisition, or restructuring (with safeguards)

We do NOT sell personal data to third parties.

8. Data Security Measures

We implement industry-standard safeguards including:

  • Encryption (data in transit and at rest where applicable)
  • Secure servers and firewalls
  • Role-based access control
  • Regular monitoring and audits

However, no system is 100% secure.

9. Data Retention Policy

  • Data is retained only as long as necessary
  • Therapy records may be retained for legal/clinical reasons
  • Users may request deletion subject to legal obligations

10. User Rights

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent
  • Restrict processing
  • Request data portability (where applicable)

11. Cookies & Tracking Technologies

We use:

  • Essential cookies (platform functionality)
  • Analytics cookies (usage insights)

Users can control cookies via browser settings.

12. Third-Party Services & Integrations

The Platform may use or integrate third-party services to enhance functionality and service delivery.

These may include:

  • Payment gateways (for processing transactions)
  • Cloud hosting providers (for data storage)
  • Analytics tools (for platform performance and insights)
  • Communication tools (for emails, notifications, or messaging)

12.1 Data Sharing with Third Parties

  • We may share limited data with such third parties strictly for operational purposes
  • These third parties are contractually obligated to protect your data and use it only for specified purposes

12.2 No Sale of Data

  • We do NOT sell, rent, or trade your personal or sensitive data to third parties for marketing or commercial purposes

12.3 Third-Party Privacy Practices

  • These third parties may have their own privacy policies
  • We are not responsible for their independent practices
  • Users are encouraged to review third-party policies where applicable

12.4 External Links

The Platform may contain links to third-party websites or services.

We are not responsible for the content, security, or privacy practices of such external platforms.

The platform may use third-party integrations.

We are not responsible for their privacy practices.

13. Cross-Border Data Transfers

Data may be transferred outside India where required, with appropriate safeguards.

14. Children's Privacy

  • Services are not intended for minors without parental consent
  • We do not knowingly collect data from children

15. Breach Notification

In case of a data breach:

  • We will take immediate remedial action
  • Notify affected users where required by law

16. Compliance with Laws

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023

17. Policy Updates

We may update this Privacy Policy periodically.

Users will be notified of significant changes.

18. Contact & Grievance Officer

For privacy concerns:

Email: support@connectedmind.in Phone: +91-9311990334

(You may also appoint a Grievance Officer as per Indian law.)

19. Consent Statement

  • Collection and processing of your data
  • Use as described in this policy

🔘 Privacy Consent Checkbox

"I have read and understood the Privacy Policy and consent to the collection, processing, and use of my personal and sensitive data by Connected Minds Wellness."

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