Connected Minds Wellness
Terms & Conditions and Informed Consent for Users
Effective Date: 10 April, 2026
1. Introduction
Welcome to Connected Minds Wellness ("Platform", "we", "our", "us"). These Terms & Conditions, along with this Informed Consent, govern your access to and use of our platform, including all services offered through our website, mobile application, and associated channels.
By creating an account, booking a session, or using any of our services, you agree that you have read, understood, and accepted these terms.
2. Nature of the Platform
Connected Minds Wellness operates as a mental health services platform/aggregator, connecting users with independent, qualified mental health professionals and awareness ecosystem, which:
- Connects users with independent, qualified mental health professionals
- Provides mental health awareness content and educational resources
- Hosts webinars, workshops, and community sessions on emotional well-being
Important Clarification:
- Educational content and webinars are for awareness and informational purposes only.
- They do not constitute medical or clinical advice unless explicitly stated.
- We do not guarantee outcomes of therapy.
- Therapists are responsible for the services they provide.
- The platform facilitates discovery, booking, and communication.
3. Eligibility
- You must be at least 18 years of age to register and use the platform independently.
- Users below 18 must use the platform under the supervision and consent of a parent or legal guardian.
- By using this platform, you confirm that all information provided is accurate and truthful.
4. Services Offered
Connected Minds Wellness provides a comprehensive range of mental health and emotional wellness services.
A. Therapy & Professional Services
- Online therapy sessions (video/audio/chat)
- Access to licensed or certified mental health professionals
- Individual and group therapy sessions (where applicable)
B. Awareness & Educational Content
- Articles, videos, and resources on mental health and emotional well-being
- Self-help tools and structured guidance material
C. Webinars, Workshops & Events
- Live and recorded sessions on mental health awareness
- Group discussions, expert talks, and training sessions
4A. Detailed Scope of Services
Connected Minds Wellness is a psychological and emotional wellness platform that provides services to individuals, communities, and organizations.
Our offerings include, but are not limited to:
Therapy & Professional Consultations
- One-on-one therapy sessions (online via video/audio/chat)
- Access to qualified mental health professionals authorized to use the platform
- Individual and group therapy sessions
Online & Cross-Border Access
- Online consultations for users based in India and internationally (subject to applicable laws and therapist availability)
Self-Assessments & Psychological Tools
- Periodic mental health self-assessments
- Screening tools and psychological questionnaires (These are indicative tools and not diagnostic unless explicitly stated)
Webinars, Workshops & Group Programs
- Mental health awareness webinars
- Emotional wellness workshops
- Group sessions led by trained professionals
Content & Self-Help Resources
- Articles, videos, and educational material
- Structured self-help programs
- Email-based wellness content and guides
Communication & Support Features
- Secure messaging (where enabled) between users and professionals
- Guided chat or structured interaction formats (if applicable)
Community & Engagement Features
- Participation in discussions, forums, comments, or feedback sections
- User-generated content such as reviews, posts, or responses (Users are responsible for what they share)
Corporate & Institutional Wellness Programs
- Employee wellness programs for organizations
- Workshops, assessments, and therapy access for corporate partners
- Custom mental health initiatives for schools, institutions, or groups
Important Clarifications:
- Educational content and webinars are for awareness and informational purposes only.
- They do not constitute medical or clinical advice unless explicitly stated.
- All professionals are independent practitioners using the platform.
- Connected Minds Wellness acts as a facilitator/aggregator.
- Services may evolve, expand, or change over time.
Emergency Disclaimer: This platform is not suitable for crisis or emergency situations. If you are experiencing:
- Suicidal thoughts
- Risk of harm to self or others
Please immediately contact:
- Local emergency services
- A nearby hospital
- A trusted person or caregiver
5. User Responsibilities
- Provide accurate, complete, and updated information
- Maintain confidentiality of your login credentials
- Attend sessions on time
- Treat therapists with respect and professionalism
- Not record sessions without explicit consent
- Not misuse, disrupt, or attempt to hack the platform
6. Therapist-Client Relationship
- The therapeutic relationship is strictly between you and the therapist.
- Connected Minds Wellness is not responsible for clinical decisions or advice provided.
- You have the right to discontinue therapy or change therapists at any time.
7. Participation in Webinars & Community Spaces
- You agree to maintain respectful conduct
- You understand that group settings may involve sharing by other participants
- You are responsible for what you choose to disclose
We do not guarantee confidentiality of other participants in group environments.
8. Confidentiality & Privacy
We prioritize your privacy and confidentiality.
Your information may be shared only under the following conditions:
- With your explicit consent
- When required by law
- If there is a serious risk of harm to you or others
All data is handled in accordance with applicable Indian laws and reasonable data protection practices.
9. Informed Consent for Therapy
By accessing therapy services, participating in webinars, using self-help tools, or engaging with any offering on Connected Minds Wellness, you provide your informed, voluntary, and explicit consent under the following terms:
Voluntary Participation
You confirm that you are voluntarily seeking mental health and/or wellness support. You understand that you may choose to discontinue use of the platform or any service at any time.
Nature of Therapy
Therapy involves discussing personal, emotional, and psychological experiences which may sometimes feel uncomfortable or distressing. Progress and outcomes vary across individuals; no specific results are guaranteed. Therapy is a collaborative process that requires active participation from you.
Scope & Limitations
Therapy provided through the platform is not a substitute for emergency medical care, hospitalization, or crisis intervention. The platform does not provide 24/7 emergency monitoring. Educational content, webinars, and self-help tools are not a substitute for personalized therapy or medical advice.
Risks and Benefits Involved
You acknowledge potential risks including but not limited to:
- Emotional discomfort while discussing sensitive issues
- Temporary increase in stress, anxiety, or distress
- Misinterpretation of self-help content without professional guidance
Potential benefits may include:
- Improved emotional awareness and coping skills
- Personal growth and behavioural change
- Better understanding of mental health
Confidentiality
Your sessions and personal data will be kept confidential within legal and ethical limits. Exceptions include situations involving risk of harm to self/others, abuse, or where disclosure is required by law.
Use of Technology
You consent to receive services via digital platforms (video, audio, chat). You understand there may be technical risks such as connectivity issues or data breaches despite reasonable safeguards.
Therapist Independence
Therapists are independent professionals. Clinical decisions, advice, and treatment approaches are the responsibility of the therapist, not the platform.
Communication & Messaging
Where messaging features are available, responses may not be immediate. Messaging is not suitable for emergencies.
Group Sessions & Webinars
In group settings, confidentiality cannot be fully guaranteed. You are responsible for what you choose to share in such environments.
Right to Ask Questions
You have the right to ask questions about therapy methods, risks, benefits, and alternatives at any time.
Withdrawal of Consent
You may withdraw your consent and stop using services at any time without penalty, subject to applicable cancellation policies.
Consent for Data Use
You consent to the collection and use of your data as outlined in the Privacy Policy, including for service delivery, improvement, and communication.
10. Fees, Payments & Refunds
- Fees for therapy, workshops, or events will be communicated in advance
- Payments must be made prior to booking or registration
Refund Policy:
- Therapy sessions are generally non-refundable
- Event/webinar refunds (if any) will follow specific event policies
- Refunds may be issued in case of cancellation by the platform
11. Cancellation & Rescheduling Policy
- Therapy sessions must be cancelled or rescheduled at least 48 hours in advance
- Event/webinar cancellation policies may vary and will be specified
12. Session & Platform Conduct
- Users must maintain respectful and appropriate behaviour
- Any harassment, abuse, or misconduct may result in removal or suspension
- Unauthorized recording or distribution of content is prohibited
13. Intellectual Property
- All content (articles, videos, webinars, materials) belongs to Connected Minds Wellness or its partners
- Users may not reproduce, distribute, or reuse content without permission
14. Limitation of Liability
Connected Minds Wellness shall not be held liable for:
- Outcomes of therapy sessions
- Interpretation or use of educational content
- Any damages arising from participation in services or events
15. No Guarantee of Outcomes
- We do not guarantee specific results from therapy, content, or participation in any services
- Outcomes depend on individual effort, consistency, and external factors
16. Third-Party Services & Responsibility
- The platform may include services from independent professionals or partners
- We do not control or guarantee the quality or effectiveness of these services
- All interactions are solely between you and the service provider
17. Termination of Access
- You violate these terms
- You engage in harmful or disruptive behaviour
18. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Delhi, India.
19. Consent Declaration
- You understand the difference between therapy and educational content
- You voluntarily consent to therapy services (if availed)
- You agree to participate responsibly in webinars and platform activities
20. Contact Information
For support or queries:
Email: support@connectedmind.in
Phone: +91-9311990334