Frequently Asked Questions
How do I register as a mental health professional on the platform?
You can register by clicking the “Register Now” button and Fill in the required details, upload your credentials, and submit for verification.
What documents do I need to provide during registration?
You will need to upload a copy of your professional license, educational certificates, and a valid government-issued ID for verification.
Is there a verification process for my profile?
Yes, our team will review your submitted documents to verify your credentials. This process typically takes 1-3 business days. You will be notified once your profile is approved.
Can I set my own consultation rates?
Yes, you can set your own rates based on your experience and expertise. There is a section in the profile settings where you can update your fees.
How will I receive payments from consultations?
Payments will be processed through our secure payment gateway and transferred to your linked bank account or digital wallet on a weekly basis.
What are the platform’s policies on client confidentiality?
We adhere to strict confidentiality policies and comply with all relevant data protection laws. All sessions are encrypted, and no client data is shared without consent.
Can I offer both in-person and online consultations?
Yes, the platform supports both options. You can indicate your availability for in-person sessions and enable video consultations through the platform.
Is there technical support available if I encounter issues during a session?
Yes, our technical support team is available 24/7 to assist you with any technical issues. You can reach out through the Help section in your dashboard.
What happens if a client misses a session?
If a client misses a session without prior notice, you can follow the cancellation policy set in your profile. Clients are typically charged a cancellation fee if they do not cancel within the specified time.
Can I manage my schedule and availability on the platform?
Yes, you can manage your schedule through the Calendar feature in your dashboard. You can set your working hours, block out unavailable times, and reschedule sessions as needed.